Customer Success Manager

Company

YouHodler FinTech platform is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. YouHodler is an EU and Swiss-based company with two main offices: Limassol (Cyprus) and Lausanne (Switzerland). YouHodler is an active member of the Blockchain Association of Financial Commission and the Crypto Valley Association. YouHodler Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology. Our team combines the wisdom and practices from the world of traditional finance with the start-up spirit of Digital industry.

Position

Customer Success Manager

Job brief

Helping our new and existing customers to achieve their goals in the crypto space. Onboarding, engagement, and retention of the users while their journey on the platform.

Responsibilities

• Onboard new users on the platform and build relationships with them, increasing conversions to the products.
• Improve the experience of existing users. Understand the KPIs related to products and services.
• Work closely with Marketing and Customer Supports teams to improve the Customer Success department's performance.
• Communicate with customers through various channels (IP telephony and email/Telegram/Facebook/ Whatsapp, etc.)
• Generate new ideas to find new approaches to the customers, drive the best practices and provide feedback from the market to the team.
• Use CRM and other tools in the development of your functions.
• Hold product demonstrations for customers.
• The main focus of your responsibilities will be to increase the activity of the clients (existing and new ones).

Requirements

• Fluent in English
• Spanish or Italian native speaker.
• Experience in online sales or support from 1 year.
• Understanding of the crypto market, or traditional trading.

Benefits

• A true startup experience - no strict hierarchy, no bureaucracy, opportunity to have a meaningful impact on the growing business.
• A culture of autonomy and accountability.
• A people-focused organisation dedicated to making sure you’re maxing out on learning, growth, and impact... And getting recognized for the great work you do along the way.
• The chance to join a stellar team of talents from all over the world and learn from them.
• The unique opportunity to take part in the emergence of a future leader in the Crypto FinTech industry.
• The competitive compensation package, with a generous vacation policy.